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Application Support Specialist
Your data:
First name
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Last name
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E-mail
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Mobile
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CV
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form.public.click.file
What is your level of English?
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A1
A2
B1
B2
C1
C2
Financial expectations USD per month on a B2B contract
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Notice period
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Location
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How did you find out about us?
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LinkedIn
Additional questions
Do you have at least 2 years of experience in customer support within a technology or SaaS company?
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Yes, 2-5 years
Yes, more than 5 years
No, but I have experience in customer support in another industry
No, I am just starting out
How comfortable are you with creating and maintaining comprehensive user documentation, including guides, FAQs, and tutorials?
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I have extensive experience and have created detailed user documentation, including guides, FAQs, and tutorials
I have some experience and have contributed to user documentation, but I am still learning
I am familiar with the concept but have not actively created user documentation before
I have no experience, but I am willing to learn
I have no experience and do not wish to be responsible for documentation
Which ticketing systems have you worked with in your previous roles? (Select all that apply)
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Zendesk
Jira Service Management
ServiceNow
Freshdesk
GitLab Issues
Azure DevOps (Azure Boards)
BMC Remedy
SolarWinds Service Desk
I have not worked with any ticketing system
What other tools or systems have you used for customer support, ticket management, or issue tracking?
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A customer reports that the application is "not working." They provide no additional details. What is your first action?
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I ask the customer for more details to understand what exactly is happening
I assume its a critical bug and immediately escalate it to the IT team
I respond to the customer saying I am investigating, but I do nothing until they provide more details
I check system monitoring tools to verify if there are any ongoing issues, and then reach out to the customer for more information
You have 15 tickets: 1 user claims their issue is "critical" but it only affects them, 5 business clients report data loss (100s of users) & a security breach, 3 UI bugs. What do you do?
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Handle the users ticket first to protect company reputation
Explain prioritization to the user, escalate data loss & analyze security breach
Escalate the users ticket just in case, then fix UI bugs
Escalate security breach first, then data loss, and inform the user their issue is lower priority
A frustrated customer keeps sending multiple messages saying, "Your service is terrible, nothing is working, fix it NOW!!!" What do you do?
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Immediately escalate to IT to avoid conflict
Ignore them until you have a technical update to provide
Acknowledge their frustration, ask clarifying questions, and explain next steps
Apologize and offer compensation without verifying the issue
I hereby agree for processing of my personal data, provided in application documentation, by Cerebre CO., based in Dallas Texas, for the purpose of future recruitment processes. The consent may be withdrawn at any time. Withdrawing the consent does not affect the lawfulness of processing conducted before the withdrawal.
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I hereby agree for processing of my personal data, provided in application documentation, by Cerebre CO., based in Dallas Texas, for conducting the current recruitment process. The consent may be withdrawn at any time. Withdrawing the consent does not affect the lawfulness of processing conducted before the withdrawal. The Administrator of your personal data is Cerebre CO with its registered office in 1539 West Commerce Street #857, Dallas Texas, 75208. In all matters related to the processing of your personal data please contact us via e-mail: Recruitment@cerebre.io, with the e-mail title: Personal data. Purpose and basis of personal data processing: In case of recruitment with the goal of entering a contract of employment: The personal data contained in your job application may be processed for the following purposes: 1. fulfilment of the obligations stipulated by law and related with the recruitment process the legal basis of data processing is the legal obligation of the Company (art. 6 para. 1 letter c of the General Data Protection Regulation no. 2016/679 (hereinafter referred to as GDPR) in connection to the provisions of the Labour Code); 2. conduction of the recruitment process regarding data not required by law, the legal basis of processing is voluntary consent (GDPR, art. 6, para. 1, letter a); 3. conduction of future recruitment processes in case of consent to process data for this purpose, the legal basis is voluntary consent (GDPR, art. 6, para. 1, letter a); 4. determination of claims or seeking redress by the Company, or protection of the Company against such claims the legal basis of data processing is the legitimate interest of the Company (GDPR, art. 6, para. 1, letter f). In case of recruitment with the goal of entering a civil law contract: The personal data contained in your job application may be processed for the following purposes: 1. conduction of the recruitment process the legal basis of processing is art. 6, para. 1, letter b of RODO; 2. conduction of the recruitment process regarding data provided voluntarily, the legal basis of data protection is voluntary consent (GDPR, art. 6, para. 1, letter a); 3. conduction of future recruitment processes in case of consent to process data for this purpose, the legal basis is voluntary consent (GDPR, art. 6, para. 1, letter a); 4. determination of claims or seeking redress by the Company, or protection of the Company against such claims the legal basis of data processing is the legitimate interest of the Company (GDPR, art. 6, para. 1, letter f). Data receivers (entities that process personal data on behalf of the Company) Your personal data may be transferred to entities providing services for the Company regarding the conduction of recruitment processes, e.g. employment websites or providers of recruitment IT systems. Personal data retention period Your personal data will be processed by the Company until the completion of an ongoing recruitment process and selection of the final candidate. If processing is based on voluntary consent, the data will be processed until the consent is withdrawn. If the consent to process data for the purpose of future recruitment was given, the data will be processed for the maximum period of 12 months. In all cases, the period of data processing may be extended by the period of limitation of claims if the processing of the personal data will be necessary for the purpose of determination of claims or seeking redress by the The company, or protection of the Company against such claims. After this period, data will be processed only in the scope and for the time required by law, including the provisions of the Accounting Act. Rights of individuals regarding the processing of their personal data 1. Your consent can be withdrawn at any moment. The consent can be withdrawn by sending an e-mail to Recruitment@cerebre.io, with the title Personal data. The withdrawal of consent doesn't affect the lawfulness of data processing conducted before the withdrawal. 2. You additionally have a right to: a. access your personal data and demand its rectification, erasure or limitation of processing, b. transfer your personal data, c. stop the processing of your personal data, d. object to the processing of your personal data based on a legitimate interest of the Company, due to extraordinary circumstances, unless processing is required by law, c. make a complaint to the authority President of the Office for the Protection of Personal Data. Your personal data will not be profiled Providing personal data is required by the Labour Code (contract of employment) and necessary for the recruitment process (civil law contract). The consequence of not providing personal data is the inability to consider your application in the recruitment process. Providing the data not required by Labour Code is voluntary and the lack of consent or withdrawal of consent will not be a basis for unfavorable treatment of the applicant. It will not cause any negative consequences for that person, particularly it will not be a reason for rejecting the candidate.
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